Salary: £24,000 per year
Hours: 35 Hour per week
Location: Manchester
About ACCG

We are delighted to offer an exciting opportunity for an experienced Welfare Rights Advisor to join the ACCG, a registered charity providing culturally appropriate health and social care services to Black, Asian and Minority Ethnic people in Manchester.

About the role

Supporting older adults, their families and Carers predominantly from African Caribbean and South Asian Communities to deal with the issues causing them financial hardship.

The support provided will offer clients practical assistance, advice and information to maximise their income and to ensure they are receiving the correct benefit entitlements of the state welfare system.

The focus will also be on providing energy advice and support to access any available measures to address fuel poverty.

Providing practical assistance with the processing of claims, including form filing and dealing with correspondence on behalf of people experiencing financial hardship.

About you

  • The successful candidate will possess NVQ level 2 or equivalent
  • You must have the ability to work in a manner that facilitates inclusion, particularly of people from diverse communities, along with an understanding of the need for service user confidentiality.
  • You will be speaking to people at all levels across your area so excellent communication, networking and influencing skills are also essential.
  • You will have experience of face-to-face service delivery, a good understanding of statutory and voluntary services, ensuring independence, choice and control for all those who access our service.
  • You must also have the ability to manage several tasks at once and keep yourself motivated to perform under pressure.
  • Good IT skills and experience working with databases are also essential.

How to apply:
To apply please download and complete the application form

Please make sure that you read the job description and person specification as your application will be shortlisted against these criteria. Please provide full contact details for all referees within your application form including email addresses. Referees provided must include your current line manager and the last two employers. We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.